Returns & Refunds Policy

Effective Date: 1st December 2025
Operator: Red Hot 100 Limited, 2 Amberley Court, Common Road, Malmesbury, Wiltshire, SN16 0HN, United Kingdom

1. Overview

Red Hot Xtra provides instant access to premium digital content. Because all subscriptions unlock viewable material immediately upon purchase, returns and refunds are generally not eligible under digital-goods regulations and industry standards.

2. Payments

All subscription payments are processed securely. Your bank statement will display our authorised billing descriptor: "SegPay.com RedHotXtra" (or a variation thereof depending on your region).

3. No Refund Policy

Once a payment is completed:

  • You receive instant access to subscriber-only digital content, including full-nudity photography and video materials.
  • Refunds are not issued for any subscription, renewal, partial billing cycle, or unused access time.
  • Subscription pricing (including introductory and ongoing rates) is clearly shown at checkout and is considered accepted at the time of purchase.

This applies to all monthly plans or any updated promotional structure.

4. Limited Exceptions

While refunds are not standard, Red Hot Xtra may, at its sole discretion, review requests in the following rare situations:

4.1 Technical Access Failures

A refund request may be considered if:

  • You were unable to access the platform due to a sustained, platform-specific technical error (e.g., extended server outages, verified login malfunctions), and
  • You provide sufficient evidence demonstrating the issue.

Examples of acceptable proof include:

  • Screenshots of error messages
  • Video recordings of repeated access failures
  • Transaction confirmations
  • Bank statements showing the charge

General internet issues, device compatibility problems, or user error do not qualify for refunds.

5. How to Request a Review

To request an exception, you must email us at: contact@redhotxtra.com

Include:

  • Full name
  • Account email
  • Transaction ID and date
  • Screenshots or other documentation showing the issue
  • A description of the problem and how long it persisted

Requests lacking evidence may be declined automatically.

If a refund is approved, it will be issued only to the original payment method within 7-10 business days.

6. Disputes & Chargebacks

Before contacting your bank or filing a chargeback, you must attempt to resolve the issue directly with us:

We aim to respond and resolve all issues within 7 days, in line with our Complaints Policy.

Filing a chargeback without first contacting us may result in:

  • Suspension of your account
  • Permanent bans for misuse or fraudulent claims
  • Liability for associated processing and administrative fees

7. Acceptance of This Policy

By subscribing to Red Hot Xtra, you acknowledge and agree to this Returns & Refunds Policy in full.

Need Help?

For questions about refunds or your subscription, contact our support team:

contact@redhotxtra.com +1 (213) 500-3361

For billing support, you can also visit SegPay's customer support portal:

cs.segpay.com